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Euremica Case Study

Based in Guisborough, Cleveland, Euremica aims to offer a unique and personal service to existing and new clients while maintaining a competitive edge based on its specialist knowledge and expertise gained over 40 years
in business.

The challenge

As a company at the forefront of leading edge precision technology, Euremica recognised it needed to embrace the latest technologies itself in order to maintain a competitive edge.

Brendan Quinn, company director, said: “With customer satisfaction being key to Euremica’s success, we always strive to ensure our communications with clients is second to none.

“We also wanted to ensure regularity across the company so that each division would provide customers with the same personal attention and technical help throughout the entire product range.”

Embracing the latest technology

With customer satisfaction being key to Euremica’s success, we always strive to ensure our communications with clients is second to none.

Not only are calls between our sites free but they are noticeably clearer with the new High Definition voice quality handsets.

The solution

The company were persuaded to try Daisy Group plc, a leading provider of unified communications services in the UK and SME to mid-market sector for advice.

They recommended the installation of a state-of-the-art VoIP telephone system which would revolutionise the way Euremica communicated both with customers and among its own workforce.

The company’s current first generation VoIP system was replaced with a 25 extension Daisy VoIP solution, utilising the latest Polycom HDTM handsets.

The result

Brendan Quinn said: “We have all noticed that the general call quality from the Daisy VoIP solution is vastly superior to our previous system.

“Not only are calls between our sites free but they are noticeably clearer with the new High Definition voice quality handsets.

“We have even noticed improved call quality in calls to and from our customers, and some regular customers have commented on the improvement as well.

“For me, the most important thing is call quality and reliability and this has certainly been improved through the move to Daisy.

“The company has provided a tremendous amount of support and is quick to provide updates in the event of any problem.”

The future

Brendan Quinn is confident that he now knows who to contact if he has a question or issue about his Daisy VoIP system and receives a proactive service from the Daisy Systems team, who he feels understand his business needs.

He will certainly welcome any advice on possible upgrades and is keen to continue a professional working relationship between Euremica and Daisy in the future.