Customer CharterCustomer Service Promise
Taking care of your critical communications is something we take seriously at Daisy and we want to tell you how we intend to deliver on it.Over the past year we've made some important changes to improve the way we help our business customers.
Our Charter is our commitment to you as a business customer and Daisy are committed to delivering first class service delivery and customer support.
We are committed to helping you when you need us
- Will work to resolve problems quickly and efficiently, keeping you up to date with progress by phone email and text.
- When you call us we aim to answer your call in 3 rings.
- We will make sure that whoever you speak to in our customer services team that they are knowledgeable about your problem and the steps being taken to resolve the issue.
- We will do everything within our power to meet 95% of our SLAs
We are committed to listening
- We will actively seek your thoughts and suggestions on how we can be more helpful.
- We will act on feedback and work to improve our internal processes and procedures
We are committed to delivering good customer service
- We will NOT leave customers on hold when we cannot get through to other departments.
- We will always be courteous and listen to your issue.
- Will make sure customer issues are dealt with promptly
- We will always return a call at the time we agree
- We will make it easy for you to speak to a real person in the UK who is committed to helping you
All Enquiries
Option 1 : For customer service, technical support or general enquiries
Option 2 : Thinking of buying a new product ?
Option 3 : Have question about your bill or need to make a payment?
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Daisy are always interested in listening to what our customers have to say, To have you say click 'Give Feedback' below.
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