Mobile Call Recording
Mobile Call recording from Daisy allows companies to be fully compliant with the new FSA regulations allowing businesses to record and store all mobile communications.
In November 2011 all FSA regulated businesses in the UK are required by law to record all ‘relevant’ telephone conversations to help deter and detect market abuse in the UK. A high degree of business is now conducted over mobile phones, giving greater opportunity for malpractice, fraudulent activity and ultimately litigation. Based on an innovative software solution for BlackBerry and smartphone technology, our Mobile Call Recording service offers the simplest and most cost effective approach to recording mobile phone calls within your company.
Its flexibility means that it can be adapted easily to fit your business and your budget. There are options available for in-house managed systems and off-site hosted services. The software integrates with existing systems, file formats, indexing and data storage, and can be supplied with the necessary hardware as a complete turnkey system.There are many business advantages to Mobile Call Recording, such as resolving disputes, monitoring the quality of customer care being provided, to aid staff training or sharing a conference call with a colleague.
Mobile Call Recording Options
There are two methods of recording mobile phones, ‘On-Premise’ recording and ‘Hosted’ recording; each method has specific advantages.
Hosted Call Recording On-Premises Call Recording
Compliance and Regulations
FSA regulations require that businesses record all ‘relevant’ telephone conversations. Consequently, financial businesses need to take immediate action to review whether they will be compliant technically and which of their staff are eligible for compliance. By recording relevant company mobile devices, you can show that all reasonable efforts have been made to keep accurate records. This will strengthen internal controls and build confidence with regulators, customers and suppliers.
Why Daisy Mobile Call Recording ?
Calls are recorded in real-time, connecting directly with the recording device, so no delay, no risk of dropping a call and no reduction in quality. The system does not incur delay while connecting to the recorder, so a reliable recording of both parties is ensured.
Find out more about mobile call recording by calling one of our advisor's today on 08000 40 88 88
